Marriott App
Marriott Mobile
Working in a staff augmentation model, a partner and I worked on the redesign of the Marriott Rewards mobile app for seven months, on-site.
The Strategy
Create the perfect travel companion: an experience that would go beyond simple check-in and extend its utility through the length of the guests’ stay.
We made improvements for mobile booking and the customer loyalty experience.
A coupla' things we worked on
🔍
A gap analysis of current user flows, and identifying opportunities to push thinking
🗓
Improving the Review, Confirm, and Modify Reservation flows and states
💼
An iPad and Android toolkit standardizing UI elements and preparing them for dev hand-off
🗣
A redesign of 'My Account'
💳
Revising Payment flow when certain scenarios are triggered
