Working in a staff augmentation model, a partner and I worked on the redesign of the Marriott Rewards mobile app for seven months, on-site.
Create the perfect travel companion: an experience that would go beyond simple check-in and extend its utility through the length of the guests’ stay.
We made improvements for mobile booking and the customer loyalty experience.
A coupla' things we worked on
A gap analysis of current user flows, and identifying opportunities to push thinking
Improving the Review, Confirm, and Modify Reservation flows and states
An iPad and Android toolkit standardizing UI elements and preparing them for dev hand-off
A redesign of 'My Account'
Revising Payment flow when certain scenarios are triggered