Marriott
Working in a staff augmentation model, a partner and I worked on the redesign of the Marriott Rewards app for 7 months, on-site. We also identified opportunities & concepted solutions to help grow the agency business 💪
The strategy
Create the perfect travel companion: an experience that would go beyond simple check-in & extend its utility through the length of the guests’ stay
We made improvements for mobile booking & the customer loyalty experience
A coupla’ things we worked on
A gap analysis of current user flows & identifying opportunities to push thinking
01
Improving the Review, Confirm & Modify Reservation flows & states
02
An iPad and Android toolkit standardizing UI elements & preparing them for dev hand-off
03
Streamlining payment processes & enhancing 'My Account' interface to be more intuitive and efficient
04